Cancelling Your Booking
- Should you wish to cancel your reservation, you can do so by telephoning our call centre on +44 (0)2033973753. You will need to have your booking conformation in hand or Name and Phone no. to hand used to make booking.
Unless otherwise stated, cancellations can be made up to 1 clear working days of your transfer. So if your transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before the time period 80% of your money would be refunded to your credit and debit card, however the 20% would be deducted for cancellation charges.
- Cancellation that are not permitted within 1 clear working days of the date of your transfer and, should you not wish to cancel within the time frame or fail to show up at the pickup point for any reason, the passenger will be charged for the full amount of your booking (including any taxes).
- If you have missed your flight, then please contact us within the time frame of your journey for examples (Paris to London approximately takes around 1 hour 30mins) so therefore you are subject to inform us as soon as you know you have missed the flight). However if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 25% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.
- Cancellations or no show fees may be automatically charged to your credit and debit card. If you have already paid in advance then that amount will not be refundable.
Your Booking Confirmation Number is Important
- You must have your booking confirmation number with you at the time of your transfer, if asked provide it to your chosen airport transfer operator. If you experience any booking difficulties at any time, please contact the London assistance centre by emailing on bookings@othminicabs.co.uk or by telephone on +44 (0)2033973753.
Your Obligations if you do not Receive a Booking Confirmation Number
- If you chosen means of receiving a booking confirmation number is by email (no choices if you book online) and you do not receive a booking confirmation within the 12 hours after your online booking is completed, it is your responsibility to immediately contact us on bookings@othminicabs.co.uk or by telephone on +44 (0)2033973753, however if your booking is within the next 2 hours you will need to call the office for confirmation.
Changing Your Transfer Arrangements
- Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this via calling us on +44 (0)2033973753. One of our operators would be more than happy assist you with any change in relation to the cost of your transfer.
Privacy Policy
O.T.H cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time. Due to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer. In case of car breaking down, O.T.H cannot be held responsible for this as that might be likely due to excessive use of vehicles. If this does occur the customer has the opportunity to wait and a vehicle would be sent out as soon as possible or a full refund could be asked for, which would be given to you. If the customer booked the journey online, and received a confirmation reference number, however they must wait to receive the confirmation from O.T.H stating that we have received the booking details prior to your scheduled pickup date.
